In October 2006, Region 16 Education Service Center was recommended by ABS Quality Evaluation, Incorporated for registration of ISO 9001:2000. 

The International Organization for Standardization (ISO) is an international agency consisting of almost 100 member countries.  ISO works to promote the development of standards, testing, and certification to encourage the trade of quality products and services.

ISO 9001:2000 states requirements for quality management systems when it is necessary to demonstrate that an organization is capable of effectively meeting customer and regulatory requirements. ISO 9001:2000 serves as a basis to:

·         Achieve better understanding and consistency of all quality practices throughout the organization

·         Ensure continued use of the required quality system year after year

·         Improve documentation

·         Improve quality awareness

·         Strengthen organization/customer confidence and relationships

·         Yield cost savings and

·         Form a foundation and discipline for improvement activities within the quality management system. 

The registration process of ISO 9001:2000 helped Region 16 Education Service Center gain a complete understanding of all operations from a customer point of view and helped in identifying opportunities for process improvement. 

QUALITY POLICY:
Region 16 Education Service Center is committed to enhancing student success by providing quality services. The organization accepts responsibility for the complete satisfaction of customers.  Region 16 ESC exercises this responsibility through adequate training of our employees, adherence to proven procedures, total commitment to meeting and exceeding customer requirements, and maintaining an organizational culture that fosters continual improvement.  Through the Strategic Planning Process goals and objectives are developed and reviewed to ensure continual improvement.