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Open Enrollment FAQs

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  1. When is open enrollment?

    July 26, 2021 through August 13, 2021

  2. How will I complete open enrollment?

    You will go to the website at Your username will be your ESC email address, and your password will be your last name plus the last 4 digits of your social security number.

  3. Who do I call if I have questions about my benefits or need help with open enrollment?

    The call center for the ESC benefits HUB is available Monday-Thursday 8:00-5:30 and Friday 8:00-3:00.  The number to call is (866) 914-5202. You may also contact Franki Lee at x5063.

  4. If I’m not making any changes to my benefits, do I have to re-enroll?

    Yes. Current benefits will expire August 31, 2021, so you must re-enroll for the new year.

  5. Will I receive new cards for my medical insurance this year?

    Only individuals new to TRS medical plans or electing a different plan will receive new cards.

  6. What do I need to do if my spouse works for another district and I have a split-premium?

    You must complete a new split application this year. Contact Franki Lee to request a new application.

  7. Can I enroll in Hospital Indemnity Plan with either of the ESC’s medical plans?


  8. How do I sign up for a 403B?

    You need to complete a Salary Reduction Form. This form, along with the approved vendor list, can be found at\non-erisa-403b-forms.  You can either fax your Salary Reduction Form to (800) 597-8206 or return it to Franki Lee in Human Resources.

  9. How do I make changes to my insurance plans after open enrollment?

    You are only allowed to make changes if you have a Qualified Life Event (QLE), such as marriage, divorce, birth or adoption of a child, or job status change.

  10. I was hired last month and just signed up for benefits as a new hire. Do I have to enroll again for 2021-2022?


  11. Do I need to enroll in TeleHealth through MDLive if I have a medical plan?

    If you enroll in the ActiveCare Primary, Primary Plus, ActiveCare 2 or the West Texas Blue Essentials HMO plan, MDLive is included with your plan with no additional charges when calling. You do not need to enroll in Telehealth unless you wish to cover dependents that are not on your medical plan. This service will be covered at 100%

    If you enroll in ActiveCare 1-HD, there is a $30 consultation fee for each call after your deductible is met.  You may want to consider enrolling in MD Live if you are enrolled in ActiveCare 1-HD or if you wish to cover dependents that are not on your medical plan.

  12. What are the annual maximums for the Medical FSA and Dependent Care FSA?

    The annual maximum for the Medical FSA is $2,750 and the Dependent Care FSA maximum is $5,000.

  13. How do I receive my dental and vision cards?

For your vision card, you can visit You will need to create an account. The member ID is your social security number with no dashes.

For your dental card, you can come by Human Resources to pick up a card from Franki Lee.



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