Over the last several months we have had a number of districts reporting that parents are not receiving alerts that they have set to receive as texts. This is due to many of the mobile carriers (including AT&T in June of 2025) no longer supporting the email to text option which is how ASCENDER Parent Portal sends out text alerts. We will continue to monitor this and let our districts know when this concern is addressed by ASCENDER Programming. We apologize for any inconvenience this has caused.
Parents are able to still receive alerts by email if they choose. If the parent currently has alerts set to receive as text and they still want to receive alerts (by email) they simply need to login to their Parent Portal account, navigate to My Alerts >View/Set Alerts (bell icon in upper right hand corner), click on Set Alerts, and set Notification Type “How do you want to receive alerts?” to email.
Please see the Parent Portal User Guide (Set Up and View Alerts - Set Up Attendance and/or Grade Alerts Section) for detailed instructions regarding making this change.
If you have any questions or need assistance with this please reach out to us by entering an ESC-16 ASCENDER Help Desk ticket here.