Please note the message about the zoom training being postponed.
WHAT IS MFA? Multi Factor Authentication
WHY DO WE NEED IT?
Multi-Factor Authentication (MFA) adds an additional layer of security to protect your data. Once it is enabled, you will be required to complete the setup using the instructions sent to your email or through Google or Microsoft Authenticator, if that is the method you chose.
WHEN WILL WE SEE IT?
MFA will be rolled out starting January 8th, 2026. We will communicate a more exact date closer to the time of implementation.
THE PLAN:
When staff logs in, they will be prompted to complete the setup process outlined in the following how to guides/videos. After finishing the setup, they will need to log in again and use the authentication code provided to access ASCENDER.
ASCENDER MFA Only (Google Slide Deck with screen shots showing the steps on using the MFA authenticator options to successfully login to ASCENDER)
ASCENDER MFA and Security App Video (This walks the ASCENDER user through the how to steps of using MFA when logging in and also includes the basics of managing MFA from the admin users perspective)
Zoom Training - We are waiting on further communication regarding the implementation date of MFA for ASCENDER; therefore, the Zoom training originally scheduled for tomorrow (Tuesday, January 6, 2026) has been cancelled. We will send out the updated time for this zoom as soon as we can.
QUESTIONS? Please enter an ESC 16 ASCENDER ticket here and we will reach out to discuss your questions.